Dolcettini will endevour to provide you with the best possible service online, over the phone and in-store.
All personal information gathered is kept secure and required solely to process your order requirements. Your information is shared only within Dolcettini and not passed onto anyone outside of the business.
This information is discarded securely after pick-up of your order.
Orders & Cancellations
Orders and specialty cakes require 3 full working days notice to fulfill production schedules. Please be mindful that customized specialty orders may require more notice and should be placed directly with staff over the phone or in-store.
Payment must be made upon placing orders and 20% is non-refundable should you cancel your order between 3 days prior to pick-up time requested.
Order cancellations of customized cakes within 48 hours of pick-up will not be refunded as production specifically for your order will have already begun.
Should Dolcettini be unable to fulfill your order, we will be in contact with you at the earliest time possible to arrange an alternative item or full refund.
Orders are pick-up only within our store opening hours. Dolcettini holds no responsibility for any damage to products that may be the result of transit, customer handling or negligence as of the time the goods are exchanged over the counter.
Payments made over the phone are processed through MOTO and it is implied that you give consent to Dolcettini to process a transaction using your credit card upon providing us with your credit card details.
Wedding Orders placed through Dolcettini Bridal require a minimum of 2 weeks notice.
Quotations are valid for 30 days and a non-refundable 20% deposit must be made within this time to secure your order.
Refrigerated delivery is recommended and will be included in your quotation. If you prefer to pick-up your Wedding Cake, Dolcettini holds no responsibility for any damage to the product that may be the result of transit, customer handling or negligence as of the time the goods are exchanged over the counter.
Full payment for your Wedding Order must be made 2 weeks in advance. Cancellations within 14 days will not be accepted.